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FAQ
Answers before you ask
Orders & downloads
When do I get my guide?
Right after checkout. Your download link is on the order confirmation page and in the confirmation email.
I can't find the email. Where is it?
Check your spam and promotions folders for an email from PDF Guide Shark. Still nothing? Send us your order number and we'll resend it.
My download link stopped working.
Send us your order number and we'll send you a fresh link.
How can I pay?
All major cards, Shop Pay, Apple Pay and Google Pay. Checkout is handled securely by Shopify.
Using your guides
What do I need to open a guide?
Any PDF app: Adobe Acrobat Reader (free), Apple Books or Preview, or your web browser. It works on phones, tablets and computers.
Can I fill it in on screen?
Yes. Checklists and worksheets can be filled in right inside the PDF. Use Adobe Acrobat Reader or another full PDF app so your answers save; some browser viewers don't keep typed text.
Can I print it?
Yes. Every guide is designed to print cleanly at home, in color or black and white.
Is this professional advice?
No. Our guides are researched and practical, but they aren't legal, financial, medical or other professional advice. For decisions that need it, talk to a qualified professional.
Refunds
Can I get a refund?
Guides are delivered instantly, so all sales are final. If the file is defective, you received the wrong guide, or it's materially not as described, tell us within 14 days. We'll fix it first, and refund in full if we can't.
I bought the same guide twice.
We'll refund the duplicate. Send us both order numbers.
Licensing & sharing
Can I share my guide?
Your purchase is for you and your household. Please don't resell, post or forward the file. Every copy bought helps fund the next guide.
Can I use it with my team or class?
Get in touch. Tell us how many people and how you'll use it, and we'll find the right option.
Didn't find it? Send us a note